iCareHub Resources
Practical Tools for Better Care
Policies, protocols, assessments, audits, compliance tools and professionally designed templates to support quality, governance and everyday service delivery.
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Quality Assurance & Compliance Toolkit
A comprehensive quality assurance toolkit for adult social care providers — centred on the iCareHub Quality & Compliance Excel Dashboard.
Centrepiece of the toolkit
iCareHub Quality & Compliance Excel Dashboard
A management-level quality assurance and compliance tool designed to bring together key quality and governance information into one structured workbook. Managers enter operational and quality data; the Dashboard converts this into management information, RAG indicators, trend analysis and evidence for governance meetings and regulatory assurance.
Designed to support
Areas monitored include
Planned workbook areas include
The KLOE Cross-Reference tab is provided as a legacy mapping and reference tool only. KLOEs are not CQC's current assessment framework.
The Dashboard does not itself guarantee CQC compliance. It is a management tool to support evidence-based governance and quality oversight.
Examples of management indicators the Dashboard can support
These are example indicator types only. The Dashboard does not populate these with fictitious organisational results.
Toolkit contents
- iCareHub Quality & Compliance Excel DashboardExcel
- Complete Service Audit
- Care Plan Audit
- Risk Assessment Audit
- MAR / Medication Audit
- Daily Notes Audit
- People's File Audit
- Staff File Audit
- Recruitment Audit
- Training Audit
- Competency Audit
- Supervision Audit
- Infection Prevention & Control Audit
- Moving & Handling Audit
- Governance Audit
- Quality Action Plan
- Supporting Guidance
Specialist Policy Suites
iCareHub policy suites are developed for specific service types and regulated activities. These are not identical policies with different covers — each suite reflects the distinct governance, practice and regulatory framework relevant to that service type.
CQC Personal Care Policy Suite
For providers delivering regulated Personal Care, including domiciliary and home care services. Covers the regulatory and operational policy framework relevant to CQC-registered personal care.
Areas covered include
Learning Disability & Autism Policy Suite
A specialist suite for services supporting people with learning disabilities and/or autistic people. Addresses the specific governance, practice and rights frameworks relevant to this service type — not simply a relabelled personal care library.
Areas covered include
TDDI & Complex Clinical Care Policy Suite
For providers delivering Treatment of Disease, Disorder or Injury and/or complex clinical support. Covers the clinical governance framework relevant to this regulated activity.
Areas covered include
Supported Living Policy Suite
For providers delivering care and support within supported living arrangements. Addresses the specific governance and practice considerations relevant to supported living, including the separation of housing and care.
Areas covered include
Specialist Extension Packs
Extension packs allow providers with an existing core policy framework to add specialist content where appropriate, without purchasing an entirely new suite.
Featured Toolkits
Curated collections of related resources addressing key operational and governance areas.
Medication Management
Medication Governance Toolkit
A practical toolkit supporting medication governance across care services.
Contents include
- Medication Audit
- PRN Protocol Template
- Medication Competency Assessment
- Medication Risk Assessment
- Transdermal Patch / Cream Body Map
- Medication Incident Review Tool
- Medication Action Plan
- Supporting Guidance
Care & Support Planning
Care Planning & Assessment Toolkit
Documentation to support person-centred assessment, care planning and review.
Contents include
- Initial Assessment
- Person-Centred Care Plan
- Risk Assessment
- Outcomes Plan
- Review Documentation
- Consent Documentation
- Communication Profile
- Health Information
- Monitoring Tools
- Positive Risk-Taking Tools
Workforce & HR
Workforce Compliance Toolkit
Recruitment, induction, supervision and competency documentation for care providers.
Contents include
- Recruitment Checklist
- Application Documentation
- Interview Assessment
- Safer Recruitment Audit
- Induction
- Probation Review
- Supervision
- Spot Check
- Competency Assessment
- Appraisal
- Training Matrix
- Staff File Audit
Clinical Protocols
Specialist clinical and medication protocol templates for services delivering clinical or complex care support.
Clinical responsibility
Clinical protocol templates do not replace person-specific assessment, prescribing instructions, clinical delegation or professional advice. They must be reviewed and adapted by appropriately qualified professionals for each individual supported.
Find a Resource
Filter by resource type, service type or subject area to find what you need.
Safeguarding Adults Policy
Policies & Procedures
Comprehensive safeguarding policy for CQC-registered personal care providers.
PRN Protocol Template
Clinical Protocols
Structured PRN protocol template for as-required medication administration.
Medication Audit
Quality Assurance & Audits
Structured audit tool for medication governance and MAR review.
Person-Centred Care Plan
Care & Support Planning
Editable person-centred care plan template for adult social care.
Safer Recruitment Audit
Workforce & HR
Audit tool to review safer recruitment compliance across your organisation.
Medication Competency Assessment
Competency & Assessment
Structured competency assessment for medication administration.
The resource finder shows a representative selection. Contact iCareHub to discuss your specific requirements.
Document formats
iCareHub resources are clearly labelled by format so you know exactly what you are purchasing.
A professionally structured document you can adapt for your organisation.
A structured spreadsheet tool — such as an audit, tracker or dashboard.
Explanatory guidance in fixed PDF format.
A template designed for direct completion and adaptation.
A structured tool for reviewing compliance or quality in a specific area.
A structured tool for assessing competence, risk or individual need.
A clinical or operational protocol template.
A formal policy document for your governance framework.
A curated collection of related resources addressing a specific area.
A broader collection designed around a service type or governance requirement.
Important — implementation responsibility
All iCareHub templates and tools must be reviewed and adapted to reflect your organisation, your service model, the people you support, your regulatory registration, local commissioning requirements, and current legislation and guidance. Where clinical or professional advice is required, this should be sought from an appropriately qualified professional. Purchasing or using an iCareHub template does not itself establish regulatory compliance.
Need help adapting or implementing your resources?
For providers requiring bespoke support, iCareConsultancy can assist with implementation, regulatory preparation, quality assurance and service-specific development.
Speak to iCareConsultancyDoes your team need training to go with your resources?
iCareHub Academy offers specialist training across quality assurance, medication governance, safeguarding, clinical care and more.
Explore iCareHub AcademyBuild a Stronger Compliance Toolkit
Browse practical resources designed around the everyday governance, quality and compliance needs of care providers.
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